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Custom Colour Set
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67 740 Verified Client Reviews |
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perfect color created from my description!At last I can count on my home color to be the same every month! 0 of 0 people found this review helpful. Did you? |
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AMAZING! Should have done this a long time ago!I am incredibly happy with the results of my custom hair color. I was past 11 weeks from the last time I had my hair done at the salon & the roots/grays were just too much & I couldn't take it anymore. Being quarantined during this COVID-19 Pandemic with no confident outlook on future salon date, I buckled and ordered from eSalon based on all the positive reviews. I actually had the box arrive and contemplated for over a week to do it because I was so scared I was going to ruin my hair color. I finally got up the courage after not being able to look at myself in the mirror anymore, and couldn't have been any happier! It was so easy to do & I loved the color!! THANK YOU eSALON FOR SAVING ME!!! My stylist won't be happy because I'm going to continue to do it myself & save some money! 0 of 0 people found this review helpful. Did you? |
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Great stuffSuch a lovely touch to have it tailer made, including the dye remover as I’m a little messy at applying. My only issue was the colour I picked was a shade too light but that was my error totally. 0 of 0 people found this review helpful. Did you? |
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Does not paint all my graysDoesn’t cover all my grays, when I wash the second time thy were grays, 0 of 0 people found this review helpful. Did you? |
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Good gray coverageGood gray cover but my color was darker than I expected 0 of 0 people found this review helpful. Did you? |
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My Dream HairI have all of my life wanted to be a redhead. I was the kid that watched The Little Mermaid many times. I LOVED her hair. Growing up my hair was light blonde which settled into a unflattering dark ashy blonde tone by adulthood. It did nothing for my complexion. I was told by multiple hair colorists in my area achieving red hair on my hair wasn't possible. ESalon colorist Tamara proved them wrong , listened to what type of red I wanted, & formulated a red that would look natural yet vibrant with my skin tone. 0 of 0 people found this review helpful. Did you? |
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High hopes, sorrowfully disappointedI was really looking forward to this product. I was so happy when it came and couldn’t wait to try coloring my hair for the first time. It didn’t change my hair color at all. I followed all the instructions but after applying all over my head, waiting 30 minutes, blending, and washing everything out, and drying my hair, nothing happened. Same color before and after, absolutely no change. Very upsetting waste of time and I hope I can get my money back. Unfortunately their custom color didn’t work on me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina L.- Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lack of moistureWhen I colored my hair it seemed to make my hair feel brittle & dried out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimm - We’re so sorry to hear that you were not satisfied with the after-effect of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I asked forI asked for a neutral dark brown, it came out black... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Communication is poorMy first color for my roots was way too light, so now my roots are much lighter than my prior color which looks odd. I requested a darker color for my next order and emailed several questions. I do not know how much darker my color should be. Although the site says we can have a personal consult, I see no way to arrange this. I never received a confirmation of my order (but then found on the web site that it had been placed -- but I would prefer to discuss how dark the color should be and not experiment). I have never received a response to any of my questions and no one has contacted me. Last, I have very dry, curly hair and prefer to use my own products to shampoo and detangle. There is no need to send me these items. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeatrice L. - We’re so sorry to hear that you were unsatisfied with the miscommunication and the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |