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Custom Colour Set
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67 740 Verified Client Reviews |
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I bought this because I was told it does NOT have bad chemicalsI'm so bummed. I am breaking out like crazy. I looked for a product that would not have the PPD additives or any harsh chemicals. Madison Reed promised that I would love this product and I've done nothing but scratch my head, my neckline and its even effecting my eyes, ears, forehead--basically everywhere. The presentation of product is nice, I like the color, although I wanted dark ash brown--the blue black is tooooooooooooooo dark. I didn't even put all of the color on. Once you go black, black you cant do anything else. The color was too much and I'm breaking out like crazy. So Madison Reed lied. They are just like any other product---full of harsh chemicals that will probably give me cancer. Not right that they lied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin M. Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have had a bad experience with a hair product. However it seems that you have eSalon mixed up with Madison Reed. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Customer Service to resolve your concern. Please let us know if there is anything else we can do to help! |
My color didnt come thruMy color didnt came true 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharin R. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I wanted and expectedThe online experience was fine (up to a point, see below). The product was beautifully packaged. My hair felt good afterward - texture, coverage was good. But the color itself wasn't the rich, vibrant red I had wanted and expected. I think if I could have talked live with a colorist it would have been better. There were color choices on my screen that were not active because I'd been pre-assigned to certain tones...this from the short survey taken prior to my color being formulated. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBev J. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
just okI'd appreciate a refund. not as great as I thought it was going to be, just ok 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The roots are way too darkRoot are more black and way too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLuigina L. - Thank you for reaching out to us here at eSalon! Upon reviewing your eSalon account, we see that one of our Color Experts has already worked with you to resolve your concern. Please let us know if there is anything else we can do to help! |
I absolutely love this product!My first experience wit ESalon was great. Color wa perfect with ample amount of product. Thank you for this experience!! 0 of 0 people found this review helpful. Did you? |
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Couldn't be prettier!I did not expect my hair to look as great as it does! I'm a newbie at this so my Hubby did it for me. He was shaking the whole time, so I had no clue how it would come out. After I blew it dry, it was PERFECT! We were both so nervous, but I am SO happy with how it turned out. So is he!! Thanks SO much! Pam 0 of 0 people found this review helpful. Did you? |
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Great haircolorI Valerie love the haircolor The haircolor is great thank you very much Valerie. 0 of 0 people found this review helpful. Did you? |
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First time, gorgeous color!This was my first time using your product and the color is perfect! I might need slightly better gray coverage but I’m hopeful the next go around has a little bit more gray coverage. Color was perfection though! I usually go slightly lighter in summer so I’ll be interested to see how it goes. :) 0 of 0 people found this review helpful. Did you? |
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My hair texture is better!I have coarse, curly with gray hair and there is no comparison to over the counter products. It is like doing it at the salon. Except, it is easier on my Teacher Salary. I love color and highlights too! 0 of 0 people found this review helpful. Did you? |