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Custom Colour Set
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67 589 Verified Client Reviews |
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Can’t believe it’s been 13 years…And I’ve never given a review! Great company so responsive and great product. Department store hair dyes are so drying. That’s why I switched to esalon 13 years ago and I don’t have that problem anymore. 0 of 0 people found this review helpful. Did you? |
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At home perfection!I am SO impressed with this product, it’s the perfect colour. I have blond roots and every at-home dye always ends up with me having flaming red roots and faded ends, but with separate root & ends mixes, my hair ended up the perfect colour all over!! Never going back to store bought. 4 of 4 people found this review helpful. Did you? |
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Charged without authorisationJust phoned customer services to stop an order that I did not authorise for £71 (hair dye and other hair products). They responded with that's it's too late to cancel as the items are already shipped and it will be at my expense to return the product. I have previously tried to cancel these products but it's near impossible on the website, and you can only delay, for these dates to creep up and you get charged again. I explained this, and the customer services were less than helpful so when I explained that I'll be writing a review on how customers are held ransom to maintain orders without authorisation or an ability to cancel online, her response was "you do that". I was going to keep ordering the hair dye, but after this response, I absolutely will find an alternative option as this isn't an inexpensive product. Be careful! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya M. - We are very sorry to hear about your experience and understand how frustrating this must have been. Unfortunately, your order had already shipped and was no longer eligible for cancellation. We understand this is disappointing and will be reaching out to you by email to follow up and assist further. Please keep your eyes out for an email from us shortly, we want to make this right! |
Custom color kitI’ve been a loyal eSalon customer since February 2014, and my experience truly spans the long haul. After giving birth to my first child, I lost my natural warm chestnut red luster—hello new baby, hello mouse-brown hair. I was devastated. I sent in photos of my pre-pregnancy color, and eSalon nailed a close match on my very first order. With small tweaks on my second and third orders, the color became spot on—exactly how my hair used to grow out of my head. In the early years, I used a demi-permanent custom mix. My hair stayed in excellent condition, and I loved that there was no harsh line of demarcation as it grew out. Of course, demi-permanent color fades—that’s just its nature—so I supplemented with color-enhancing products, masks, and leave-in treatments. Over time, as I settled into a regular coloring routine and fell completely in love with my restored color, I switched to permanent color. There was simply no going back to dull, gray-toned brown. Over the years, I’ve adjusted my formula seasonally—brighter and lighter for summer, richer and darker for winter. As I began to gray, I asked for a slightly lighter overall value and eventually increased gray coverage. Whether through formula changes or chemistry adjustments, I can confidently say my gray is fully covered, and I’m extremely satisfied. What I love most is how easily eSalon adapts my formula as my hair changes with time. It truly feels custom in the best sense. 9 of 9 people found this review helpful. Did you? |
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SuoerbSo easy to order, even easier to use, the colour is absolutely perfect. Consider me a convert! 5 of 5 people found this review helpful. Did you? |
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Great hair color without breaking the bankI’ve used this hair color over 10 years now!! Always perfect results!! Love the convenience Just order and apply on your schedule and look amazing always!!! 4 of 4 people found this review helpful. Did you? |
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Does not cover grey roots well.My grey roots are still visible after using the product exactly as the instructions suggested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Melinda, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Allergic reactionAfter coloring my hair I have a lot of itching on my scalp 0 of 0 people found this review helpful. Did you? |
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This color did not lastThis was way too light and did not last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJordan - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Did not cover greysUnfortunately the product did not cover my greys as I had hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLissy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |