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Custom Colour Set
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67 740 Verified Client Reviews |
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DisappointedI was really excited to try an at home salon color experience. My custom color was supposed to be a light intense copper. Sadly it came out very dark and almost a soft brown auburn, which is more my natural color. I also reccomend several hair masks afterwards, as my curls feel rather damaged now, especially closer to my roots which is where they were once the healthiest. I was offered a new free kit, however I declined. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadison B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wish it covered gray betterI told them I have resistant gray hair. It did a poor job of covering, where my hair naturally parts was especially bad. Cheaper store brands did a better job. Color was a little light. I know I'm a level 5, but don't know what brand my stylist uses. On the positive side, the kit comes with 2 pairs of gloves, application brush, stain remover and stain preventer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti L. - We appreciate your feedback. We apologize for not meeting your expectations regarding your gray coverage. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Easy to apply but colour wasn't what I asked for....The process of applying was a breeze and the kit contains everything you need to colour your hair. Sadly I asked for a cool/neutral shade of brown with no red or golden tones. The result is extremely red/golden so it's not what I asked for. My hair feels pretty healthy and the colour is vibrant but it's much warmer than I asked for. Great service but not really thrilled with the end result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeter S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not Cover Gray roots at all!I was excited to try this custom hair color at home since not being able to get to my hairdresser. Product arrived with easy to follow directions, but the gray coverage was terrible, did not cover at all. I specified in my profile that I had hard to cover grays, Very dissappointed with this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not customized, roots onlyI was sent a kit for roots only. I need color for all of my hair as it is usually medium brown and I color it copper/red. Most of the red has faded. I was sent a "custom" medium brown that is apparently not red at all. I'm not willing to try and ruin my hair. I was never able to get in touch with a stylist and finding a way to return/get your money back is confusing and time consuming. No thanks. Update: I was sent a form email response telling me to do a strand test, even when my feedback was that I do not have enough color and do not want brown in my color (the color wheel in the instructions provided shows WAY more brown than I wanted). My request for a refund has been ignored. My questions about why I was sent a color with so much brown when I asked for red and why the kit is roots only are still unanswered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We apologize for the delay in our reply to your review. Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Very pleased with the results. Thank youOnce the kit arrived I used it immediately and am delighted with the colour and the ease of application. I missed a few bits sadly but down to my lack of skill rather than the kit will definitely order again. 0 of 0 people found this review helpful. Did you? |
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Wow!Never coloured my hair at home before and was terrified! I won't lie, the self application process is a bit fiddly, especially on hair with length. But I persevered and have to say I'm thrilled with the colour! A little darker and richer than my previous mix of blonde highlights and ghastly greys, but it's blended everything together and suddenly I have healthy looking, shiney, vibrant hair! A God send during lockdown when we all need a boost to our morale. Well done eSalon and colourist Paul! A fine product and great service! Look forward to the next shipment. Elaine 0 of 0 people found this review helpful. Did you? |
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Awesome!!My natural hair colour is a mouse blonde and I dye my hair dark brown (level 4) which makes the blonde regrowth look grey. The colour I chose was a dark brown with mahogany and red. I was worried that an at home hair colour application would turn out patchy and uneven. The opposite is true- the evenness and colour saturation is of such a good quality. The amount you get in an order is amazing- from the shampoo and conditioner to the colour itself it is so worth the money. I blow dried my hair (I put in a heat protectant spray first) and my hair was so soft and shiny, which I was pleasantly surprised by and it felt so healthy. I was expecting my hair to feel like I had dyed it (when going to a salon my hair sometimes feels a bit stiff and artificial in feel) yet this wasn’t the case. Even if you’re nervous to dye your own hair at home, I’d say be brave and try it because it’s definitely worth it. I’m going to continue with the colour plan. Only criticism I have is that my roots are lighter than the rest of my hair but that’s expected as my re growth was really big but it’s only noticeable if you look closely. Overall, 5* quality and customer service. 0 of 0 people found this review helpful. Did you? |
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Fantastic results!First time I have tried the e salon and will definitely use again. Clear instructions,no mess,excellent product. Colour exactly what I asked for, brilliant match to my hair. Treated roots only to cover grey hairs and really impressed with the results! Thanks . 0 of 0 people found this review helpful. Did you? |
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Color matchThis was true to the color I wanted. 0 of 0 people found this review helpful. Did you? |