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Custom Colour Set
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67 726 Verified Client Reviews |
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IneffectiveWhen I saw that my kit had 15vol developer I shouldn’ve pauses and not used it. I went ahead, because. I’m stuck at home and nobody sees me so, let’s experiment. I mixed up the color and applied to most of my regrowth at the roots and then around on some of my fading highlights and my “bangs” I left it on for 30 minutes because 15 vol. sure enough, my hair looks sort of strawberry blonde now? My husband can’t decide and that’s outside in the sun. My hair has no dimension and it’s lost it’s shine. I’ve used a salon quality purple conditioning masque that’s toned down the awful, yellow cast. I’m left a message after I used the product and was told I’d be contacted by a colorist. As of today I haven’t. I suppose I could have spent $10 on something else as useless. The company should be more cognizant that this is people’s hair. For a lot of now people hair is very important, maybe over clothes. I cut some of it off I was so tired of looking at the now dull color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
color good but box was missing brushThe box arrived opened at one end and the brush missing. Box needs to be taped in the future. Otherwise, Color was good. Still did not cover gray near hairline as well as other areas but satisfied overall. 0 of 0 people found this review helpful. Did you? |
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Glad to cover those grays!Love the color. The rinsing part when you fill the bottle with water and pour over the hair was very messy. I will use my kitchen sink and sprayer next time instead of the shower. Other than that, very pleased. 0 of 0 people found this review helpful. Did you? |
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It’s okI can use it but it is not better than others I have tried. 0 of 0 people found this review helpful. Did you? |
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ColorLove the color. But the gray coverage was poor. In two weeks I had to touch it back up. I can not afford to keep paying for this or ruin my hair touching it up every 2 weeks 0 of 0 people found this review helpful. Did you? |
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After some tweaksAfter my initial experience, I sent a photo and had a follow-up conversation with a color specialist from eSalon, explaining that the color was too dark and flat. It appeared to be my darkest tone, but covering my whole head. I explained that I wanted it brighter and with more shades of blonde, copper, and auburn. She changed my formula and instructed me to use the lightening kit to add dimension. My husband said, "It's unbelievable...your hair looks just like it did when you were 22." 0 of 0 people found this review helpful. Did you? |
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Good colorLike the fact that you can get a darker color to cover roots and a lighter color to refresh the rest of your hair. Makes for a better color match. Do think it is a bit pricey for root color and shipping at almost $30. If you also get the refresher color there is an additional charge. Yes cheaper than a salon but a lot to pay for a greater variation in color. 0 of 0 people found this review helpful. Did you? |
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Needs more conditionerMy hair felt unconditioned.when I was done and combed out my hair it was really tugging. 0 of 0 people found this review helpful. Did you? |
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Not happyI was very clear explaining the color ive had for years. Red. The color i received turned my hair brown. Then i just realized already they biilled me 40 more dollars for one treatment to color roots. Its not even been a month since the fiirst order. Why 40.00. Im on ssi. I didnt know it keeps billing and sending. I cant afford this exoecially when i wont use the wrong color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Very disappointed in timing of my order.I was leaving on vacation and my order was for May 27 didn’t ship until June 2. Very disappointed I wasn’t leaving until the 5th. Should have been plenty of time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerry - We’re truly sorry that our color did not make it to your on time as usual. We take our clients' feedback to heart and continue to improve our products each and every day. |