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Custom Colour Set
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67 726 Verified Client Reviews |
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Very disappointedI dont know why the color is not taking. My gray hair is Very Stubborn! You can still see Bunches of gray hair and on the crown of my head the gray is not covering up at All. Very disappointed in the product. I am asking what should I change? Do y'all have any suggestions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary F. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisasterI followed the directions to a T and ended up with flat black hair where my precious highlights were and very little coverage on my roots and grays. It is so upsetting! I ordered medium brown and the color is not even close to the picture I selected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIngrid S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I want to cancel this subscriptionI am just not impressed. I eventually like the color but could go to the salon for a not that much more money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Tricky end processSo, I hated the end of the process where it said - get in the shower, tip your head back and put the rest of the dye on your head, And massage in. Very tricky to do and when I opened my eyes after the allotted time I had dye all down my body and it had irreparably dyed the grout in the shower. Will be going back to the salon unfortunately. Also colour is darker than I was expecting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCj71- We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
worst thing evernothing like I wanted or asked for. my hair is now basically brown instead of red. I even attached photos with my color order to make sure I got RED dye not anything else. don't know if I'll be ordering again cause it was a total waste of money and I now have to go buy other hair dye just to fix my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAvery - We are so sorry to hear our color did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too DarkNot happy with last color. I wanted a deeper warm reddish brown. Last color removed all the warm shades. I’m left with Dark Brown. Not Happy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosanne T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I love itIt’s easy to apply, easy on the wallet and the after look is amazing. You don’t have to go anywhere for it cause it’s delivered right to your home whenever you’re ready for it. 0 of 0 people found this review helpful. Did you? |
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I love this hair dye it is loads better than the othersJust love the couler 0 of 0 people found this review helpful. Did you? |
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Great kit!Gives me great color delivered to my door just when it’s time to color my hair...couldn’t ask for more! 0 of 0 people found this review helpful. Did you? |
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Very nice productThis product has been working well for me and has saved me a large amount of money! Thank you Esalon! 0 of 0 people found this review helpful. Did you? |