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Custom Colour Set
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67 709 Verified Client Reviews |
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I've been using your color for seven years.I've always been very happy with the results until the last coloring, which damaged my hair. I also notice that you changed the conditioner which seems to make a huge difference in the softness of the colored hair. Not sure if this was what made the difference but there was noticeable damage. Is there any way to bring back the old shampoo and conditioner or can I purchase it? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We’re truly sorry that our conditioner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Want my money back pleaseI have very light blonde hair and my strand test color came out an orange/dark gold hue, so will NOT be using eSalon again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Update in July 2020. What happened???Edit July 30, 2020: Just tried the "new formulation". Awful. It was more difficult to apply and definitely did not rinse out easier. When I went to add the water for the ends refresh, it was like concrete in the bottom of the bottle. This new formulation is no improvement. My hair feels like straw. I've been using this service for 3 years but this has me rethinking it. 2017: Just finished coloring my hair and it's exactly the shade that I'd hoped for. Directions were clear and easy to follow. Fingers crossed that the color doesn't fade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Great productActually bought the product and held onto it ,for a month, before I convinced myself to try it.I was extremely pleased with the outcome, and pleasantly surprised at how easy the process is. 0 of 0 people found this review helpful. Did you? |
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Gorgeous Sexy...says my husbandI am absolutely in love with you e salon. I have always used a hair salon and paid a fortune for my color upkeep. But now with e salon I choose every time what I want, when I want it and my hair looks better and is healthier than it's been in years. Another plus is how easy it was to do my own hair in the privacy of my own home. I took control like a boss yall. 0 of 0 people found this review helpful. Did you? |
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Love thisAbsolutely love receiving my custom colour every month. Yeah I know colouring your hair can be a bit of a chore but when you have the perfect colour it’s something to look forward to. Love my shiny colour and it lasts too. 0 of 0 people found this review helpful. Did you? |
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Perfect shade matchI asked for my color to be adjusted to match how my hair lightens in the summer. I couldn't be happier. The color blends perfectly. 0 of 0 people found this review helpful. Did you? |
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AMAZING company!During Covid I have started to use esalon and it has been a life saver! They have quality products and their customer service is excellent. 0 of 0 people found this review helpful. Did you? |
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Very affordable, great qualityI was looking for an alternative color option during the quarantine and I found it. Helpful customer service, good quality and very affordable. 0 of 0 people found this review helpful. Did you? |
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Excellent Product!!Never feel my hair damage after coloring again. Thank you 0 of 0 people found this review helpful. Did you? |