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Custom Colour Set
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67 709 Verified Client Reviews |
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1st and 2nd applicationFirst time using I loved the color change and it covered well, but the second application it did NOT cover my Gray well and it didnt seem like the same red tint. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Still waiting for my orderMy issue is with shipping of the product . It has been sitting at a facility since August 9th and all I get is it will be on the way at some future date. It is now Saturday, August 15th and it is still sitting somewhere!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie- We’re truly sorry that our shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Color was not good at all.I have ended up with three colors of hair. Your matching and mixing was horrible and not as promised. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Horrible matchSuppose to been med blonde it was a chocolate brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVickey- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Dry dry dryEven after using the shampoo and conditioner in the set my hair is too dry. My hair didn't start out that way. Very dissatisfied 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not pleasedDid not like the color too much and it takes too long to dye. I've been trying to cancel my subscription for about a month and no luck. Please cancel my profile. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLina- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not SatisfiedThe color came out like a flat matte black. There was no shine to it at all. For what I paid I was hoping for a better outcome than the cheaper store brands. Thanks Anyways 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AwesomeSo I have colored my hair a lot over my lifetime. In salon, at home with box and semi-professional colors. This color was great. So convenient that it comes right to the house on auto-ship so I don't have to worry about running about of supplies and scrambling to go to the store. I will leave another review later to see how the color lasts. But so far so good! Color lasts 3-4 weeks and maintains it's color and tone throughout that time! 5 of 5 people found this review helpful. Did you? |
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LoVE my hairI can't begin to tell you how much eSalon has changed my life. My appearance is important and with Covid shutting down hair salons my hair was pretty bad. Each shipment I am eager to apply and love the 1 hour transformation. I am gaining more confidence in my application too I now brag on FB showing my new Doo and have a lot of friends looking to follow. Thank you ... you're a permanent must in my life 2 of 2 people found this review helpful. Did you? |
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Highly RecommendCustomer service is awesome, and my stylist has nailed my hair color!! 1 of 1 people found this review helpful. Did you? |