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Custom Colour Set
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67 709 Verified Client Reviews |
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Didn't work for my hairEven though I followed the instructions perfectly, my hair ended up being the exact same colour it was before. My hair also has a frizzy and dry texture now. I'm willing to try the product again, but I was highly disapointed with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My instructions were not followed.My initial color was too brown, I canceled my account and was told I'd receive a free shipment if I wanted to try and explain to my "colorist" what it was I was looking for in contrast to what I received. I'm a redhead with just a touch of brown for a slight auburny copper look. I wanted the rich coppery light auburn. The first shipment was equal parts brown and mahogany with a touch of red. NOPE! I took you up on your free offer and requested a touch of brown, no mahogany, and more coppery red. This time it was mostly brown. Period. I'm done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEve - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Waste of moneyColor lasts about 3 washes. Customer service is worse than terrible. Do not buy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Try it, don’t hesitate - you will be pleasantly surprised!I’ve gone to the salon for years and have had quite a few hit n miss experiences with my colour results. This kit however, gives surprisingly professional results. It’s easy to use, the instructions are foolproof, e-salon have thought of everything and made it all very simple to follow with minimum mess and everything you need is in the box so you’re not fumbling around for that extra pair of gloves for example at the last minute. I was tempted to return to the salon for my colour but this service gives a better result so I might just stick with this! 0 of 0 people found this review helpful. Did you? |
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Excellent team, easy to deal withI have been coloring at home due to Covid. I have been impressed with how much easier it is with esalon as opposed to “drug store” brands. Their team has adjusted my color as I preferred. Would recommend! 0 of 0 people found this review helpful. Did you? |
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Good job!They did a goof job adjusting color to get it right for me. 0 of 0 people found this review helpful. Did you? |
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Fantastic!The product was as easy to put on as any other product, and I love the results. The color is beautiful! 0 of 0 people found this review helpful. Did you? |
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Great dyeThis time 2 pairs of gloves were included which made the application and final step of lathering in the shower cleaner. I had only received one pair so this is a good addition. I am still loving the color after the adjustment to go a bit lighter. The kit also arrived as scheduled. I was a bit worried since I was almost out of dye on the last section, so maybe adding a bit more would be good. I was able to finish with a good result. 0 of 0 people found this review helpful. Did you? |
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LOVEThis is an amazing product. I was easily dropping $175 at the salon and my hair feels the same! I love that it isn’t like box dye. I hate how my hair feels and looks after boxed stuff. 0 of 0 people found this review helpful. Did you? |
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Exactly as promised!Easy to use and the color was exactly as promised. I refreshed old color with highlights and needed to use a colorfill first since I was going from medium brown (my natural color) with blonde highlights to dark brown. eSalon was so helpful and walked me through all of the steps. It came out perfectly. 0 of 0 people found this review helpful. Did you? |