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Custom Colour Set
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67 695 Verified Client Reviews |
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CoverageI found that it doesn’t cover my grey well at all 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCathy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Like the productI like the product but I am still struggling to find the correct color. I have worked with 3 different hair colorists but the color is still not exactly what I want. It pulls red and I want an ashy color. I hope the 4th shipment is what I am looking for. The actual product is very good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariann- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We will be reaching out to you to make this right! |
Color only lasted 2 weeksNot happy color only lasted 2 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMesissa- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with the next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Not enoughI don’t understand why you think one bottle will cover someone who says they have long thick hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not shippedDid not receive 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- Thank you for reaching out to us. We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Beautiful tones!I need to get better at applying it, but this color is superb! I am loving the golden tones in it and it looks incredibly natural! None thought I had my hair done and kept asking about my hair care routine for the shiny color! Love it! 0 of 0 people found this review helpful. Did you? |
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Beautiful colourThe colouring process is so easy & we'll explained. Everything you need is provided. My hairdresser loves the colour, he says its not 'flat' like some you get in supermarkets. 0 of 0 people found this review helpful. Did you? |
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Very NiceI am happy with the color. It seems to cover my grey better than the typical box color. Very nice shampoo and conditioner included. 0 of 0 people found this review helpful. Did you? |
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I like how colored my hair .I recomended it really good and exactly the color you want. 0 of 0 people found this review helpful. Did you? |
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Amazing ProductEasy to use. Didn't leave my hair feeling like straw 0 of 0 people found this review helpful. Did you? |