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Custom Colour Set
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67 686 Verified Client Reviews |
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Change colorI asked to go darker with a red tint, I was still receiving the same color. My coloring assist didn't fix my request. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarsha - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
BadI was so excited to try this I’ve been blond for four years and I thought this would be great to colour my hair but it’s brown now and didn’t colour my grey I am so disappointed will never buy again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It was too dark & it didn’t last past 10 washesThe color was darker than I wanted so the colorist has adjusted it. The solution was hard to get to come out of the bottle & was hurting my wrist squeezing it & it would come out in clumps so that part got really messy. I will just make those clothes my coloring hair clothes. But I had to cut the end of the bottle to get it to come out easier. Not a huge deal -but was a bit frustrating. The color between roots & the rest of my hair turned out well. My hair felt a bit dryer after the color- will try again to see if that is dry damage (more harsh on my hair than Clairol) or just a fluke. I would like to see how long this color lasts to see if it’s worth the cost. It didn’t cover the gray around my face & temples like it should have & I saturated those areas. Will try it one more time to see if it’s a much better experience to justify the cost over clairol box that I normally use. I’m hopeful that this turns into a partnership but just not convinced yet.- I plan to cancel - stylist said I must go darker to cover gray but drugstore brand lighter shades cover better at a fraction of the cost. HIGHLY DISAPPOINTED. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
First time home colourI have coloured my hair today. Great colour, easy to use, good instruction and everything needed to colour my hair. All a success so I hoping to continue to use 1 of 1 people found this review helpful. Did you? |
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FantasticAmazing colour and wonderful customer service - Thankyou will be purchasing again. 1 of 1 people found this review helpful. Did you? |
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Love the productI love this product and I was wondering if I show you a picture of a colour that I would love my hair to be would it be possible for you to do it . If not it's ok. Thank you 0 of 0 people found this review helpful. Did you? |
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Love itI love the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Excellent productFirst time use. So easy. Was very impressed with everything! Thanks esalon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarla - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
LoveI do love the semi permanet hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair! |
My hairI normally have highlights but never got rid of all my grey on the sides and the crown , l have now used your colour and it looks better all the grey has gone. Will order next when l need to do the roots thankyou. 0 of 0 people found this review helpful. Did you? |