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Custom Colour Set
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67 695 Verified Client Reviews |
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Hair came out horribleHair color was wrong And very uneven looking I have dyed my own hair before many times 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGayle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not quite sure what went wrongCould have been user error? The shipping, packaging, instructions were all great. I tested a couple strands, the first time was orange, so the 2nd time, I left it on longer, and it turned out perfect. I put it on my whole head, and left it the same amount of time, and all the gray turned out orange. The only thing I specified in my order was not to be orange! I’m so disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong wrong colorI am very disappointed. The product is very good but I got an advice from one of your color experts and he sent me the wrong color. Tooo dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Missing the brush to applyI had no idea that i was supposed to safe the applicator brush from my first purchase. The refill was disappointing because it is really difficult to apply without an applicator. I've just gone into your store to try and purchase one and they are all sold out. Con't even find a way to repurchase the original kit with the brush. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorNot happy with the color fading so quickly. Even with shampoo for colored hair, no parabans and washing every third day. Color has no staying power. I want to cancel my subscription . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great priceYou get what you pay for. It was toxic smelling or stain your face, but it washed out week in a week and just keeps getting lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShellie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Difficult to cancel service on line.You have to call to get it cancelled. Decided to go gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice product but results weren’t amazingI liked the product and the instructions were useful. However I didn’t get enough lift and now have more ginger tinged hair. Perhaps best to limit blonde colours for those already very light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEleanor- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Missing brushReceived color but brush was missing don’t you get a new one with every order 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsTee- Each eSalon Custom Color Kit includes all of the necessary items for a bottle application. With your first order, we included our reusable Tint Brush complimentary, however, going forward the brush will not be included in each custom color kit. We apologize for any confusion.We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great packaging, poor colour resultsI was really excited to receive a personalised colour kit, specific to my starting hair shade and desired end result... but, it was such a disappointment! The packaging was lovely, I enjoyed the personalised labels on the bottle, which made it feel that this had been tailored to my requirements exactly. However, despite following the instructions to the letter, the end result was so similar to my original shade that it just isn't noticeable that I've coloured it at all! I had hoped to go several shades lighter, from a mid-brunette to a medium blonde, in reality, I'm now just a more consistent, flat shade of brown. No lovely multi-tonal lightening as promised by the beautiful marketing images, just a pleasant, but monotone brown. I was so ready to love everything about this, but the product has let me down, and I don't think I'll be trying it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarh- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |