|
Custom Colour Set
|
67 610 Verified Client Reviews |
|
Sort by: |
|
FadedI love it..but it seemed to fade quicker than expected... Why??? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBrenda - While we're glad that you're enjoying your color, we're sorry that your results are fading faster than you expected. A member of our Color + Care Team has reached out to you via email to discuss your upcoming hair color order to ensure this application will provide longer lasting results to better suits your needs. |
Color is not lasting as long as it shouldMy hair color only lasted three and a half weeks. It used to last longer. Im thinking that maybe I got a bad mix this time . I know they make each one up individually but maybe mine got some bad stuff in it. Or not enough of something that it needed to make it last. Im not very happy... 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsFaun - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Same results as beforeI specifically asked for a lighter, brighter shade of red. I got a copper, almost burgundy. What I was doing before was cheaper and got the same results. Plus, trying to do roots only first on very short hair is almost impossible. I'm very disappointed and want my money back so I can get the correct color I want from Sally's! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMisty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Hair colourHi This time the dye left a horrible think gloopy substance on my hair and it needed lots of washing out. It was very distressing as I thought it wouldn't come out! It's also very dark but again the grey is distinctly lighter. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsWe’re sorry that your hair had a gloopy substance after your color application and it turned out too dark. Since you have expressed that you were unsatisfied with our product, a representative has gone ahead and added a credit to your account, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your recent experience. |
SO incredibly disappointed.I wanted to be enthusiastic about this product. Even mentioned it to strangers and to my social media followers. Unfortunately, this dye was not what I expected. I followed the directions exactly. I made sure I had everything perfect just so I could write this amazing review about how this dye would keep me out of the salon. The dye was off the begin with. The texture was odd, the smell was so overwhelming it made my eyes water. Upon time to wash out. I watched every bit of color go down the drain. What I was left with was the color I had wished for, if it had been washed out with dish soap for 6 weeks. It was weak to say the least, and uneven, though I followed the root to tip instructions. Where it gets worse. I took an unmixed portion to my stylist, who is also an instructor. I had expressed prior I would be doing this with her approval because she knows I like to play with my own color. She did a strand test and was in agreement. The dye to her was of poor quality. I could have achieve more with drugstore dye. I am not sure if this company is going through trial and error, or if they're attempting to fool the uneducated. But I will be following the steps to achieve a refund please. Especially now that it will cost me more money to fix. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHeather - We’re sorry to hear that you were unhappy with your hair color and eSalon experience. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not even close to what I wantedYou do the survey and answer their questions. You choose your original color, your dyed color, and what you would like. Then someone that doesn't know you decides that the color YOU chose for YOU isn't right, and then they send you what they think you should have. And like a dummy I used it just to find that it is entirely too dark for me and now I am a fair skinned, blue eyed person with dark brown(almost black) hair. Not impressed and will go back to buying store bought dye and getting the colors that I want. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHeather - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Very Sticky and Short lastingWill not purchase again 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDiana - We’re sorry that your hair color faded quicker than expected, and that your hair felt stiff after your application. Since you have expressed that you were unsatisfied with our product, a representative has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
It was okThis time my hair did not take. So am not to happy with results. My grey is already showing. (I use color treated products). My hair is very fine and not that thick. Not sure that I will want to use your product again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPatti - We’re sorry that you were unhappy with the results of your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to continue helping you find hair perfection. |
Grey hairI've noticed as my hair becomes more grey that the color isn't staying covered as well. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSwa - We’re sorry that you were unhappy with the results of your recent orders. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. |
Recent orders harsh on hairThe last 2 products have left the back of my hair tangled and clumpy after using the dye. I'm not sure if something changed in the formula? It is like this through a couple of shampoos and then my hair is normal again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |