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Custom Colour Set
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67 625 Verified Client Reviews |
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Not even closeMy hair color came out dark brown with some red highlights basically 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Couldn't get all the color outThe actual color turned out great but I had to wash my hair 6 times to get all the gel color out. I followed the instructions exactly and it stayed in my hair and made it feel sticky. I will not be purchasing this esalon color again. Way too much work!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJahnna - We’re sorry that your custom blended hair color left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Quality going down hillThe first couple times I ordered things were great. The last two orders were terrible, color faded VERY QUICKLY. I specifically stated I did not want a brassy look and that is EXACTLY what I got. Its unfortunate because I really thought I found a product that worked great for me. But the quality of the product is not the same from the first couple orders. I will just have to keep looking. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We apologize that your results had been coming out differently though we had not changed the color. Hair is personal and can change over time. We'd love to make this up to you with an adjusted complimentary reformulation per our Satisfaction Guarantee, and will be reaching out to you shortly. |
not my colorWay too much red/horrible red color. Not even close to what i expected or ordered. My color looks Fake 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara - We apologize that your hair color selection turned out redder than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
No stars!!Worst experience ever!! Wrong color, not enough shampoo n cond. couldn't get it out of my hair. 4 different kinds shampoo and 2 washes per kind. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsN - We’re sorry that you were disappointed by the results of your color application. We see that there is a crucial step in your Personalized Instructions after your timing and before you rinse that is crucial to preventing this. We also see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Nice color. lots of complimentsI am having issue with extremely dry hair since using all these products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColeen - We're glad to hear you like your color and have been receiving compliments! We're sorry to hear your hair has felt dry and we would love to help. We will be reaching out to you shortly! |
Great if you want hair so waxy you can't brush it!I liked the color blend, however, my hair was disgusting for about 3 weeks after coloring. After washing my hair 9 times in 7 days (with clarifying shampoo) I had no color left. I loved the packaging and the instructions were easy to follow. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTandolyn - While we are glad you otherwise had a good experience, we’re sorry that your results felt waxy and for any difficulty you experienced in removing residue. We see that you have reached out to us and we helped guide you through a crucial step in your Personalized Instructions after your timing and before you rinse that is crucial to preventing this. We also see that per our Satisfaction Guarantee, we added a free order credit to your account. Your experience is important to us, and we look forward to delivering the perfect results for you. |
Doesn't cover my gray for longI colored my hair 2 days ago and the gray in front at my hairline & part is already gray again. I cannot justify spending my money for something that doesn't work for me. The first 2 applications did the same thing & now the 3rd. I am highly disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry your formula didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that has been better tailored for your hair. So we have credited your account for one complimentary hair color order. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for! |
Re. Hair colorI'm sorry but the last color was not good it looked very orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- We’re sorry that you were unhappy with the results of this order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
WASTE OF $$$ An I feel like I was suckeredthis was the most disgusting experience ever!!!1 the color stuck to my hair like glue and would absolutely not rinse out. I ended up have to use shampoo several times in order to be presentable. It looked like I had stuck my head in a vat of motor oil. gross... so I am sure that washing it lead to the color not staying but for about two weeks, if that... I am so upset that I wasted my money and that it was not made clear to me that when you order, you are enrolled in recurring shipments, so now not only did I waste one round now it is double my money wasted.... I would give less than one star for this product.... Can't cancel soon enough and absolutely do not recommend! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We are truly sorry that you were unhappy with your experience. We truly value you as a client and we would love to help with you both issues in addition to issuing a refund for you. We will be reaching out to you shortly. |