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Custom Colour Set
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67 686 Verified Client Reviews |
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Didn't cover my grey rootsHi, I'm sorry to say I'm disappointed. I previously used Madison Reed and loved it. I will be sticking with them as it works much better for me. I was pretty excited to use the color, but it didn't cover my roots as advertised. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the color I wantedAfter following the directions to a T, the outcome of my hair looked like overprocessed deep red roots with dark brown hair and a balayage. I look crazy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannan- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Going for a dark strawberry blonde or light auburn and ended up with pink hair.I really was hopeful about this option during COVID-19 as I am immunocompromised and cannot go into my normal salon. The packaging and instructions were fantastic. I followed them to a t. The end result was pink hair. Super disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna- We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts reached out to you to resolve your concern. Please let us know if there is anything else we can do to help! |
DislikeFades to quick, and didn’t cover my white hairs 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Second kit was not as good of a match.I have ordered twice from esalon. The first time wow, the second time the same kit was ordered but it had way too much red. Help! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
My hair turned greenI was not happy with this and would not do it again. I did not get the color I expected and there was a lot of breakage. I want to cancel all future orders but they make it very difficult to do so. Please think carefully before trying this out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbby- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please, keep an eye on your inbox for more details. |
RootsMy roots are a totally different xolor then the rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Brassy hairI chose the recommended shade of blonde for my hair as well as submitting a photo, followed the instructions exactly as they were written. My hair turned a brassy yellow orange color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
To dark and flatI was given a color called soft black. I did not like it. Its flat and faded. It was neither cool nor warm. I did not like how the stylist spoke to me while I was trying to explain what I wanted. She was short with me and couldn't see past a straight black color instead a a deep rich dark chocolate. Normal It wouldn't be a big deal but without a haircut, color is all I got. I would like to look at swatches before I try again. Also I was in the hospital sick.. that is why I did not share my concerns earlier! I will try one more time and this time pick from what I can see . not just from some young lady being short with me. She didn't even ask if I was going for warm or cool?! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too redRequested no red tint and wanted cooler tones. Very reddish though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |