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Custom Colour Set
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67 686 Verified Client Reviews |
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Loved my color, but it dried my hair outI loved my color. However, my hair was so dry after, even after using the conditioner. I'm not sure where the issue was, never had that problem when coloring my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Quite disappointedI wasn't satisfied. The color didn't last a week. I will never purchase again. I'm not impressed at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
What changed?I just used the kit I received in Dec/Jan. I didn't change anything on my end. The coverage on the roots was terribly inadequate. It really doesn't appear that I colored them at all. Please cancel future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Fake customer serviceActually, I had a question I asked weeks ago and never got an answer to. Now I’m waiting for my next shipment, not knowing whether my issue was addressed. Got yet another computer generated reach out that seems sincere but is pure sham. Urg. I hate being lied to. I think that as much as I loved the hair color, I’m completely fed up with the false promises for great customer service that is total bot-generated 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
hoping for longer lasting colorI initially liked the color but after a week I can already see gray roots on my crown. I'm disappointed with the staying power of this product. I followed the steps and instructions closely but to no avail. I expected to not see roots at least for 2 weeks or longer but that hasn't been the case. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't work on my dark hairWas super excited but doubtful it was going to work on my dark hair 😔 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Good, but too red.The instructions and set were great, really easy to follow and got great coverage from it. There were two bottles , one for the roots and one for the length, I'm not sure if it was the colour I selected combined with my old balayage, but the top came out pretty much as expected and the length of my hair was very aubergine/red which is not what I was going for. I wanted a light brown/dark blonde with a red tinge, which I thought is what I had selected. I would also like a picture of the colour you've selected on the receipt, just so you can remind yourself what it's supposed to look like prior to dying. Overall a good experience and would probably try again with a different colour whilst salons are closed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. However, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Please beware, it’s damaged my long hair.My hair has currently lost 4-6 inches in length as ends are simply breaking off and is thinning with every wash. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kelly! Thank you for contacting us. I am so sorry to hear about your personal experience with our colour. - We've emailed you to help you further. Please check your emails. |
STUBBORN GRAYSI followed direction perfectly and there are several stubborn grays that refuse to absorb color. Maybe, I should change up my color? Please, HELP 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCassandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not even close to the colour I wantedI had light brown hair and wanted to dye it ginger, bought this because it seemed like a nice concept but it’s just turned my hair dark brown with a hint of red. I even sent in photos of what my hair looked like and the colour I wanted so I’m not sure where it went wrong. Luckily I went for the demi-permanent option so I would recommend that to start off if purchasing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Roxy! Thank you for contacting us. I am sorry to hear that the colour wasn't as expected. We'll be happy to review your colour and formula to offer you a solution. Please check your emails. |