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Custom Colour Set
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67 709 Verified Client Reviews |
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TerribleI was sent two totally different colors in my first order. It was bad, really bad. Would not recommend. Ever. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good product, decent service, but not what I expectedI have been struggling to figure out what score to give to this review. Yes the product is great. It left my hair shiny and healthy but the biggest issue is that it made my hair darker and I never wanted my hair to go darker. So now my very long virgin hair has been messed up because either I have to use a colour remover, wait for it to wash out or get highlights The original solutions given by the colorist were not great to be honest and also when I asked a direct question of what type of colour was I supposed to be getting I never got a real reply. It has still not explained to me why my hair ended up being so much darker when theoretically I went for a colour that it’s lighter than my natural hair colour so maybe if you want to darken your hair this is a great product. If you wanna go lighter, I will have my reservations. Something went wrong and I still cannot figure out where it went wrong. Would I try it again? Probably not. Do I regret it? Not really? I only paid £12 but if I had paid a lot more I would definitely have asked for some sort of compensation so I can get my hair professionally fixed but I only paid £12 it’s not worth it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to make it right! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wasn’tThat’s wasn’t the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Maria, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I didn’t receive itI didn’t receive the products and despite requesting them to be resent I have not received any products or a refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe truly appreciate your feedback! Upon reviewing your profile, I see that you have already worked with one of our Color Experts to resolve your concern. If you still need help on the matter, just drop us an email; we are happy to help! |
Didn't color the greyI was disappointed in the results. The grey did not cover. I had to purchase a store product to cover it. Too expensive for no results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Loriann, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Weak colourVery mild coverage. I don’t have any greys and found that this was by far one of the worst colourings I’ve had. It threw a strong shade of red even though I specifically asked for a medium brown. Disappointing at the least. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha P. - Thank you for your feedback. We're so sorry to hear that you are disappointed by the coverage of your hair colour and the shade. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
Not satisfied at all.I didn't have any colour on my hair, I was asking for a lighter, ash colour. However the end result was a lighter colour with orange / red effect. I said okay, I will give a second chance, asked them to make it lighter with ash. I also attached photos. They said it can be a bit lighter but not much. The result was exactly the same, nothing changed, it looks orange and ugly. I need to go the hairdresser to fix it... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNoémi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Looks lovely at firstThe colour looks great at first but after 2 washes it seems to wash out (permanent hair colour) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha - Thank you for your feedback! We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Colours, we may have a simple solution for you. Our Colour Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. |
Very disappointingWas hoping for something even better than a drugstore box color but this is definitely a worse color for me. All I notice is that it gave my roots a more reddish hue which was not what I wanted at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re so sorry to hear that your roots had more of a reddish hue. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor grey coverageDid not adequately cover grey hair. Was better than pre application but not by much. I liked the fact there was no scalp irritation and the smell of product was minimal. I wouldn’t continue with this product unless next kit addressed the grey situation! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargot - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |